Privacy Policy
Effective Date: July 1, 2023
Welcome to Hideaway House Concierge ("we," "us," or "our"). At Hideaway House Concierge, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your personal information when you use our website and services. By accessing or using our services, you agree to the terms and conditions outlined in this Privacy Policy.
**1. Information We Collect**
We may collect the following types of information when you use our services:
**1.1 Personal Information:**
- Contact information, such as your name, email address, phone number, and postal address.
- Demographic information, such as age, gender, and family information.
- Payment information, such as credit card details, for billing purposes.
- User account credentials, including your username and password.
**1.2 Usage Information:**
- Information about your use of our website, including browsing history, pages visited, and session duration.
- Device information, such as your IP address, browser type, and operating system.
**2. How We Use Your Information**
We use your information for the following purposes:
**2.1 Service Provision:**
- To provide you with our concierge services and fulfill your requests.
- To troubleshoot problems with your account or resolve disputes.
- To collect fees or monies owed in accordance with our terms and conditions.
**2.2 Communication:**
- To contact you regarding your account, service updates, or other administrative matters.
- To send you surveys or questionnaires to gather feedback or poll your preferences.
- To send you marketing communications and updates about our products and services with your consent.
**2.3 Data Storage:**
- Your data may be stored on Wix.com's data storage database, as our website is hosted on the Wix.com platform.
**3. Consent and Withdrawal**
By using our services, you consent to the collection and use of your information as outlined in this Privacy Policy. You have the right to withdraw your consent at any time by contacting us at hello@stayhideawayhouse.com. Please note that withdrawing your consent may affect our ability to provide certain services.
**4. Disclosure of Your Information**
We may share your personal information with third parties under the following circumstances:
- With service providers and business partners who assist us in providing our services.
- To comply with legal obligations, respond to legal requests, or protect our rights and interests.
- In connection with a merger, sale, or other transfer of all or part of our business.
**5. Security**
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee the absolute security of your data.
**6. Changes to this Privacy Policy**
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Effective Date" at the top of this page.
**7. Contact Us**
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Hideaway House Concierge
Email: hello@stayhideawayhouse.com
Thank you for choosing Hideaway House Concierge. We value your trust and are committed to safeguarding your privacy.